On October 30th, Hebei Consumers Association announced the analysis of complaints in the third quarter of this year. The data shows that consumer complaints in the commodity category topped the list, and communications products accounted for the largest proportion. The service complaints involve the most mobile phone services, and the quality of travel services has become a difficult problem. The cool ride bicycle deposit is not refundable.
The data shows that in the third quarter of this year, Hebei Province accepted 2,263 consumer complaints, down 24.11% year-on-year, and solved 2,018 cases, with a complaint resolution rate of 89.17%, and recovered economic losses of 4,241,138.54 yuan for consumers. Among them, 33 complaints were obtained for the fraudulent behavior of the operator, and the compensation amount was 25,596 yuan.
Among the major commodity complaints, the number of complaints about household electrical appliances, clothing, shoes and hats, daily-use goods, and transportation vehicles was among the highest. Commodity complaints accounted for a downward trend in the proportion of total complaints, down 2.44% year-on-year. Hot issues are mainly locked in the following aspects:
Home electronics complaints topped the list, and communications products accounted for the largest proportion.
In the third quarter, the province's Consumers Association accepted a total of 678 household electronic cases, accounting for 24.57% of the total number of complaints, down 17.99% year-on-year, including complaints about mobile phones, household appliances, etc., accounting for the total number of complaints. 49.46%.
The main contents of mobile phone complaints: First, the quality of mobile phones, some mobile phones are similar in appearance to brand machines, and quality and after-sales service are far apart; some operators pretend to use second-hand mobile phones as new mobile phones to consumers, damage The legitimate rights and interests of consumers. The second is not fulfilling the "three guarantees" commitment. Especially in the September school season, some students want to buy mobile phones, computers, and many businesses blur the concept when introducing features, leading to complaints.
The main reason for complaints about small household electrical appliances is that the purchase channels are different and the standards are different. Second, there are more OEM products and the quality is uneven.
There are still many complaints about clothing, shoes and hats, and complaints about quality and after-sales are particularly prominent.
In the third quarter, the province's Consumers Association accepted 328 complaints about clothing, shoes and hats, accounting for 14.49% of the total number of complaints, down 28.85% year-on-year, including 169 complaints on quality issues and 88 complaints from after-sales service. The total amount is 55.15% and 26.99%.
Apparel complaints mainly focus on rough workmanship, pre-sales flaws, and unremarkable washing instructions for fabrics, resulting in cross-color, shrinkage, fading, small holes, sweaters, suit pilling, formaldehyde over-standard, etc. The clothing that the consumer buys or the clothing that is purchased from the fabric is severely drawn after wearing it once.
Footwear complaints mainly focus on quality problems such as peeling, off-line, degumming, and cracking. In the handling of complaints, because many consumers did not request valid shopping vouchers (invoices and credit cards) at the time of purchase, the relevant departments could not handle the processing.
There are many complaints about automobiles and parts, and it is difficult to maintain after-sales service.
In the third quarter, the province's Consumers Association organized a total of 177 complaints about transportation, accounting for 7.82% of the total number of complaints. Among them, there were 72 complaints about autos and parts, accounting for 40.68% of total vehicle complaints.
The main problems reflected by consumers are: First, the real situation of the car when the seller sells, such as enamel, spray paint, patent leather and other issues. Second, the quality of the car is not good. If the battery is used for only one month, the battery will be out of power, and the car will be automatically extinguished for 3 months. Third, the quality of vehicle maintenance services is poor. If the maintenance technology is not too hard, the maintenance attitude is sloppy, causing damage to the car during the maintenance and maintenance process, and the repair cannot be eliminated after repeated repairs. The fourth is the unauthorized use of low-cost auto parts. For example, in the process of repairing the car, the counterfeit parts are used privately to replace the fault-free high-quality accessories of the vehicle; the original parts are not used as agreed, and the fake parts are replaced.
Editor in charge: Li Qun
Comforter Set,Bed Sheet Set,Bed Cover Set,Best Comforter Set
Mukun(Nantong) Textile Co.,LTD , https://www.mukuntextile.com